Refund/Return Policy for Digital Products:

​

Thank you for choosing to purchase digital products from our store. Please read the following refund/return policy carefully before making your purchase.

​

1. No Refunds or Returns: Due to the nature of digital products, all sales are final, and we do not offer refunds or returns. Once a digital product has been purchased and downloaded, it cannot be returned for a refund.

2. Product Descriptions: We strive to provide accurate and detailed descriptions of our digital products to help you make informed purchasing decisions. Please review the product description, features, and specifications carefully before making your purchase.

3. Quality Assurance: We are committed to delivering high-quality digital products that meet industry standards. If you encounter any technical issues or problems with your digital product, please contact our customer support team at wowheartsusa@gmail.com for assistance.

4. Customer Support: Our customer support team is available to assist you with any questions or concerns you may have regarding our digital products. If you need help with installation, troubleshooting, or any other issue, please don't hesitate to reach out to us at wowheartsusa@gmail.com.

5. Non-transferable: Digital products purchased from our store are non-transferable. You may not resell, redistribute, or transfer ownership of the digital products to any other party without our explicit consent.

​

Why Digital Products are Non-refundable:

​

Digital products are intangible goods that can be easily duplicated and distributed. Unlike physical products, once a digital product has been purchased and downloaded, it cannot be returned in its original state. Additionally, there is no way to guarantee that a digital product has not been copied or shared after purchase, making it impractical to offer refunds or returns.

Furthermore, the value of digital products often lies in the information, content, or services they provide, which cannot be returned once consumed. 

For these reasons, we adhere to a strict no-refund policy for digital products to ensure fairness to both our customers and our business. We encourage customers to carefully evaluate their purchasing decisions and reach out to our customer support team at wowheartsusa@gmail.com if they have any questions or concerns before making a purchase.

Kindly note that after contacting our customer support via email at wowheartsusa@gmail.com, you will receive a response within 24 hours during business days only. Our customer support is not available on weekends or national holidays.

​

​

​

Refund Policy for Social Media Account Management Services:

​

1. Free Trial Period: Before committing to our services, we offer a free trial period of 7 days. During this time, you can experience the quality and effectiveness of our social media management firsthand. If you are not completely satisfied with our services during the trial period, you are under no obligation to continue, and no charges will be incurred. We do not require you to have a debit/credit card on file for a trial period.

2. Invoicing and Payment: Upon the conclusion of the free trial period, if you choose to continue with our services, invoices for the provided services will be sent every 2 weeks. We use PayLink for payment processing, which provides a secure and convenient way to make payments online.

3. No-Risk Billing: We do not bill you until the work is done if you pay on time within 7 business days of receiving an invoice. We understand the importance of trust and transparency in business relationships. This means that you only pay for the services that have been successfully delivered according to our agreed-upon terms. If you do not pay within 7 business days after receiving the invoice but would like to continue receiving our services, we may have to re-evaluate our terms and require a deposit for any future services.

4. Refund Requests: If, for any reason, you are dissatisfied with the services provided, we encourage you to contact us promptly to discuss your concerns before next billing period by contacting us at wowheartsusa@gmail.com. While we do not offer refunds for services that have already been rendered and paid for, we are committed to finding a satisfactory resolution to any issues you may encounter.

5. Cancellation Policy: If you wish to cancel our services, you may do so at any time. We require a notice period of 7 days prior to the next billing cycle to ensure a smooth transition and to avoid any unnecessary charges.

​

​

​

​

Refund Policy for Content Creation Services:

​

1. Complimentary Content Offer: As part of our commitment to excellence, we offer two (2) free 30-second videos for your business's social media accounts, along with three (3) free photos and descriptive custom text that can be utilized on social media platforms or your website. We do not require you to have a debit/credit card on file for a trial period.

2. Travel Fees: For businesses located within a 15-mile radius from Chicago, IL, our team will not charge any travel fees to arrive at your business location and create content. We believe in supporting local businesses and making our services accessible.

3. Travel Fees for Distant Locations: If your business is located further than 15 miles from Chicago, IL, we will provide a quote for travel fees before you commit to anything. This ensures transparency and allows you to make an informed decision regarding our services.

4. Satisfaction Guarantee: Your satisfaction is our priority. If you are not satisfied with the content provided, we encourage you to communicate your concerns with us. We will work diligently to address any issues and make necessary revisions to meet your expectations.

5. No-Risk Billing: We do not bill you until the work is done if you pay on time within 7 business days of receiving an invoice. We understand the importance of trust and transparency in business relationships. This means that you only pay for the content that have been successfully delivered according to our agreed-upon terms. If you do not pay within 7 business days after receiving the invoice but would like to continue receiving our services, we may have to re-evaluate our terms and require a deposit for any future services.

6. Refund Requests: If, for any reason, you are dissatisfied with the services provided, we encourage you to contact us promptly before next billing period to discuss your concerns by emailing at wowheartsusa@gmail.com. While we do not offer refunds for services that have already been rendered and paid for, we are committed to finding a satisfactory resolution to any issues you may encounter.

7. Cancellation Policy: If you wish to cancel our services, you may do so at any time. We require a notice period of 7 days prior to the next billing cycle to ensure a smooth transition and to avoid any unnecessary charges.  

​

​

​

Refund Policy for Ads Setup & Influencer Marketing

​

1.Free Trial Period: We offer a 7-day free trial for ads services & influencer marketing, allowing you to experience our expertise without commitment. However, this trial only covers our services and not the ad budget on platforms like Google, Facebook, Instagram, or TikTok, which are billed directly by these platforms or by influencers. Clients would have access to the Ad Cabinets on each platform and will be able to stop ads at any moment. Before starting the trial, we'll schedule a Zoom call to discuss a comfortable budget for ads.

 

2. Invoicing and Payment: If you are satisfied with the leads that would come to your business within the 7-day free trial period, you would have an opportunity to secure our billable services. Invoices for the services will be sent every 2 weeks, with payment requested via PayLink.

​

3. Satisfaction Guarantee: Your satisfaction is our priority. If you are not satisfied with the services provided, we encourage you to communicate your concerns with us by contacting us via email at wowheartsusa@gmail.com before next billing period. We will work diligently to address any issues and make necessary revisions to meet your expectations.

​

4. No-Risk Billing: We do not bill you until the work is done if you pay on time within 7 business days of receiving an invoice. We understand the importance of trust and transparency in business relationships. This means that you only pay for the service that have been successfully delivered according to our agreed-upon terms. If you do not pay within 7 business days after receiving the invoice but would like to continue receiving our services, we may have to re-evaluate our terms and require a deposit for any future services.

​

5.Refund Requests: If, for any reason, you are dissatisfied with the services provided, we encourage you to promptly contact us via email at wowheartsusa@gmail.com to discuss your concerns before the next billing period. While we do not offer refunds for services that have already been rendered and paid for, we are committed to finding a satisfactory resolution to any issues you may encounter before the next billing period.

​

6. Cancellation Policy: If you wish to cancel our services, you may do so at any time. We require a notice period of 7 days prior to the next billing cycle to ensure a smooth transition and to avoid any unnecessary charges.